Shipping policy

Thanks for shopping with mangosteenebike.ch. International shipping might experience delay due to Due to severe weather and typhoon season,. to keep track of your order, contact mangosteenebike.ch (service@mangosteenebike.ch) so we can provide you the order’s tracking number, and we strive to provide you with services of the highest level.

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 2-3 business days of order confirmation/payment. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping costs & delivery time

Country	Order processing time	Shipping Time	Shipping Cost	Courier
Switzerland	1–2 business days	1–3 business days	Free Shipping (Orders > CHF 200)	DPD/DHL/Cargo
Switzerland	1–2 business days	1–3 business days	Standard Shipping CHF15.99 (Orders ≤CHF200)	DPD/DHL/Cargo

Total Delivery Time 2-5 business days = Processing Time + Shipping Time (depending on your location)

All E-bikes are dispatched from our local Switzerland warehouse, ensuring fast 2-5 business days delivery.

Tracking

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 24 to 48 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping may be delayed due to factors beyond our control such as typhoons, blizzards, and other extreme weather conditions, including worker strikes. If your order is delayed, please contact us via email at service@mangosteenebike.ch and we will verify the situation with the shipping company in a timely manner. Thank you for your understanding and support.

Order cut-off time: 14:00 (GMT+01:00). Orders placed after this time will be processed the following business day.

Order Cancellations

You may cancel your order for a full refund at any time before the order is dispatched from our warehouse. Once the order has been shipped, it cannot be canceled and must be processed as a standard return after you receive the item.

About Tax

All prices include Swiss VAT. No extra charges at delivery.

All E-bikes are dispatched from our local Switzerland warehouse, ensuring fast 5-8 days delivery to Switzerland.

Phone: +852 57360767

Email: service@mangosteenebike.ch

Address: FLAT 03C3, 15/F, CARNIVAL COMMERCIAL BUILDING,18 JAVA ROAD, NORTH POINT,HONGKONG 999077