Warranty
Before your first ride, please read the manuals supplied with each product. These contain important safety information as well as instructions for assembly, use, and maintenance.
How does it work?
Welcome to the www.mangosteenebike.ch warranty service page for handling warranty claims and inquiries. It is our responsibility to resolve product issues as quickly as possible. We believe in the integrity of our brand and place great importance on reliable service both before and after your purchase.
Warranty start date
All products purchased from www.mangosteenebike.ch come with a straightforward warranty. www.mangosteenebike.ch provides a warranty for a limited period of 1 year from the date of delivery.
Warranty coverage
Please note that our delivery service and the shipping of warranty parts cover Switzerland. Details can be found in our shipping policy. If you are located in another country, please contact us.
1-Year Warranty: Accessories and Spare Parts
Stem, handlebars, headset, brakes (excluding brake pads), bottom bracket, crankset, pedals, kickstand, rims, hubs, freewheel, cassette, derailleur, frame, fork, motor, battery, throttle, LCD display, wiring harness, front light, rear light, charger, and shifters.
Coverage After Change of Ownership
The warranty applies only to the original purchaser and is non-transferable to subsequent owners. (An order number is required for each warranty service.)
Warranty Exclusions
Parts Not Covered
Tires, inner tubes, brake cables, and shifter cables are not covered.
Improper Assembly, Use, and Maintenance
Improper assembly, use, care, or operation
Modifications or failure to follow the recommended assembly or care instructions
Misuse, negligence, accident, fire or water damage, transport by the customer, or other causes beyond our control
Any problems related to used/second-hand products
Batteries are not covered by warranty for damage caused by overvoltage, use of an unsuitable charger, improper maintenance or similar misuse, normal wear and tear, or water damage
Limitations of Liability
We assume no responsibility for damage, failure, or loss caused by unauthorized repairs/services or the use of unauthorized parts.
Shipping Damage
A product damaged during shipping is not covered by the warranty. However, we will provide a replacement for such shipping damage if you:
notify www.mangosteenebike.ch of the shipping damage within 7 days of receipt.
Please provide us with photos and/or a video of the damaged product within 7 days.
Keep the complete original packaging along with the product and return it to us.
Inspect the damage immediately upon receipt and confirm it to the delivery service upon acceptance/signature.
Please note: If you choose your own independent shipping method (e.g., freight forwarder/carrier or similar services), www.mangosteenebike.ch assumes no responsibility for replacing products damaged during this shipping process.
How do I submit a warranty claim?
Send your order number, along with photos or videos of the product issues, to our official email address: service@mangosteenebike.ch.
After confirmation, the www.mangosteenebike.ch customer service team will send you new replacement parts free of charge. You will receive a notification email with the tracking number.
Replacement parts are sent to the original delivery address of your order by default. If your delivery address has changed, please contact us promptly and inform us of your new address via email.
Note
If you purchased your Mangosteen E-bike through an authorized dealer, please contact them first for the fastest resolution. We are, of course, always here to provide technical support.
Contact
Company Name: Mulberries Technology Limited
Address: FLAT 03C3, 15/F, CARNIVAL COMMERCIAL BUILDING,18 JAVA ROAD, NORTH POINT,HONGKONG 999077
Email: service@mangosteenebike.ch
Tel: +852 57360767